Didn't receive my eth

Hi, I just transferred ETH to my Iotex wallet 2hrs ago but didn’t receive it yet. May I know what’s the problem?

Dear C7th​,

when sending tokens to an exchange, you must always check on what networks you have your tokens, and make sure that the deposit address you are sending your tokens to is on the same network.

Blockchain transactions cannot be reverted, and we don’t control exchange addresses: if you sent tokens to the wrong deposit address of an exchange, unless the exchange provides a service to support you to get back access to those tokens, then there is nothing we can do.

In the future, if you have doubts or are unsure about how to proceed, please ask a Brand Ambassador or an Administrator in one of our communities, or just contact us at support@iotex.io: we will be happy to help! Sending a small amount of tokens as a test is also another good way to make sure you are doing things correctly.

Here you find our communities:
Telegram: https://t.me/iotexgroup
Discord: https://iotex.io/devdiscord
Support Forum: https://community.iotex.io/c/ecosystem/support

Feel free to contact us if you need further support.

Best

Hi, isn’t it iopay wallet is compatible with ERC 20 network? Luno sent Eth with erc20 network. This is my first transaction, sorry if I got anything wrong here.

Turn out I didn’t import my wallet in Metamask, thx. Hahahaha