I can see my transaction on the ether scan but my balance does not show up on my ioPay

I can see my transaction on the ether scan but my balance does not show up on my ioPay.

Hi,
I am experiencing something very similar and I need some help, big time.
A month ago I transferred my IOTX from My Ethernet Wallet. It shows as delivered to my ioPay account but it does not show up in my ioPay mobile app or online.
Help!

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