I sent tried to send iotx from iopay to crypto.com address. I accidentally sent it to crypto.com coin erc20 address. To which it automated an iopay address. I have the wallet on my watch list but I do not know how to access my private key to be able to fix this.
Hello Devin,
Thanks for writing in,
when sending tokens to an exchange, you must always check on what networks you have your tokens, and make sure that the deposit address you are sending your tokens to is on the same network.
Blockchain transactions cannot be reverted, and we don’t control exchange addresses: if you sent tokens to the wrong deposit address of an exchange, unless the exchange provides a service to support you to get back access to those tokens, then there is nothing we can do.
In the future, if you have doubts or are unsure about how to proceed, please ask a Brand Ambassador or an Administrator in one of our communities, or just contact us at [email protected]: we will be happy to help! Sending a small amount of tokens as a test is also another good way to make sure you are doing things correctly.
Here you find our communities:
Telegram: Telegram: View @iotexgroup
Discord: IoTeX Official
Support Forum: https://community.iotex.io/c/ecosystem/support
Feel free to contact us if you need further support.
Best
IoTeX Support team