[Issue] IoTeX web wallet, ioPay desktop, iotexscan are experiencing an issue

Archive IoTeX Updates
#1

IoTeX web wallet, ioPay desktop, iotexscan have difficulty to connect to core api.

ioPay mobile and ioctl are not affected.

The team is working on a fix now!

5 Likes
#2

identified cause: iotexscan’s core-api proxy is not working properly.

temp mitigation: bypass iotexsan’s core api proxy and directly call core api (this might be a good way to do so). As a result, web wallet and iotexscan.io starts to work with a limitation. Users cannot switch to testnet for now.

ioPay desktop needs to be fixed as well.

2 Likes
#3

All users are encourage to use ioPay mobile for transfers and dApps access. They are not affected at all.

#5

Issue resolved:

  1. ioPay desktop new version: v1.0.10. fixed the bug in connection of the wallet to IoTeX network. Everyone is encouraged to upgrade to this version.
    Download address: https://iopay.iotex.io/desktop

  2. iotexscan.io are all calling chain API directly instead of going through a proxy. (This makes the iotexscan even faster and more stable).

2 Likes
#6

I have been trying to move money from one account to another and I accidentally deleted the wrong my 2FA authentication generator.

Is it possible to set up a new one?

#7

There is no 2FA for a wallet. What wallet are you using?