See the following supporting information.
(7) IOtex unstaking not possible : IoTeX (reddit.com)
And
email support@iotex.io call number #2989.
The member.iotex.io cant find the desktop iopay app. iopay app works fine. The member.iotex.io works as well. The antenna just cannot connect to the websocket... i don
t know.
The question is: Is this normal ? What is wrong here? I already confirmed with somebody else who also has this issue. And i can confirm you it worked a while back like 92 days ago.