Pebble Tracker No Display

I have a pebble tracker that appears to have a problem. The display is not lighting up or showing when switched on. It has been charged and shows a red led when charging. A blue led lights up when I hold the power button down for 2 seconds, but that is all it is doing. How do I go about changing this, I ordered from crowdsupply.

Hello dan​ ​,

Thanks for writing in.

Please send me your order information. Name, address, order number, etc. Please also send a picture of the device if you can. I will try to get you a replacement device. You will need to send the current faulty device back to us.

OK, but who pays to ship faulty item?

Is there a email I can send my details to? Thanks.

Hello dan​ ​,

Thanks for writing in.

Please send a brief description of the issue together with your shipment address and order information to [email protected]

Hello dan​ ​,

Thanks for writing in.

Hey, sorry for the late reply. Please send a video of the issue reproduction process, and a picture of the label with the serial numbers of the Pebble Tracker. Once confirmed on our side, we will send you a replacement Pebble Tracker free of charge. You will not need to send the faulty device back to us.

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