Hello Devin ,
Thanks for writing in.
if you sent the bnb-bsc tokens from ioPay app directly to your Trust wallet, they will not show up, since Trust wallet expects native BNB tokens on the Binance Smart Chain, not “IoTeX wrapped” BNB. In the future you should use a service like https://iotube.org/ to swap/send tokens cross-chjain like that.
In the meantime, if you want to recover these tokens, you need to import your Trust wallet private key into ioPay, and you will be able to recover your tokens. You will need to follow this guide How to Import Your IoTeX Account from Trust Wallet to ioPay Mobile
Best Regards,
Jeremy