Ucam connection

I did attempt to do all 3 types of connecting Ucam and all were unsuccessful. The Ucam says that it is connected, however, it never connects to my device. I am utilizing a Iphone12 updated with iOS15.
Please instruct me on how to resolve the issue. Thank you in advance!
I received a email which was not helpful at all. I could not even reply to the email? Do you have a tech support which I call actually and get help from?

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