Withdraw from crypto.com to iopay

Archive Support
#1

Hello,

I used withdraw option to trf native iotex from crypto.com to IoPay wallet. Transaction is successful and transaction is shown in https://iotexscan.io/ , but is does not show in IoPay wallet app

Dinesh

#2

Hello Dinesh,

Thanks for writing in,
Could you please send us your bucket ID or wallet address so we can have a check first?

best regards,

IoTeX Support Team

#3

Hello,

My wallet address io1e2gxn4w0aexddp4jal6fgtjjzul2k4zfy9wehf

Regards
Dinesh

#4

Hello,

Any update regarding this.

Regards
Dinesh

#5

Hello,

Any update regarding this.

Regards
Dinesh

[Discourse post]

#6

Hello Dinesh,

Thanks for your wait.
Kindly try to update your ioPay application to see if it’s working.

Best regards,

IoTeX Support team

#7

Hello Dinesh,

Thanks for your wait.
Kindly try to update your ioPay application to see if it’s working.

Best regards,

IoTeX Support team

#8

Hello,

I uninstalled and reinstalled, still same issue

Regards
Dinesh

#9

Hello,

I uninstalled and reinstalled, still same issue

Regards
Dinesh

[Discourse post]

#10

Hi,

Can anything be done to resolve this

Regards
Dinesh

#11

Hi,

Can anything be done to resolve this

Regards
Dinesh

[Discourse post]

#12

Hi,

Looks like Android issue, on IoS it works

Regards
Dinesh

#13

Hello Dinesh,

Can you try going to ioPay settings → network and choose Mainnet HK-1 for example.
See if that helps with the network error.

Best regards,
IoTeX Support team