Hi Team.
I purchased a SIM from autobahn on 29/04 and my order still says processing. Can you please verify you have received my order or return my USDT if the order is not received ?
Still no response from IoTeX regarding my SIM order. 16 days now and order hasn’t been processed or shipped. Extremely poor service.
EDIT
Let this be a warning to anyone thinking of purchasing a SIM via the IoTeX portal autobahn.earth . Your order will not be processed, your USDT will be stolen, no one from IoTeX staff will respond, reply, help, assist on this community forum, Telegram, Discord or Twitter.
As such I have liquidated my entire IoTex holdings and destroyed my pebble tracker. This is not a project for serious investors and will fail with this type of behaviour.
Keep my USDT you thieves. For $41.9 its not worth the hassle.
I’m in the same position as @TDoggy71 but I don’t plan on going scorched-earth like you, homie. At least not yet, haha. An update or a few words of encouragement from @zimne or anyone else would go a long way… Until then, the only updates will be coming from @TDoggy71 and me.
Yep still no one has reached out to me after my drastic action. They obviously don’t care for investors. Order still processing and no refund on my 41.9 USDT offered or provided. That’s 31 days now since I placed my order.
@TDoggy71 I’m sorry for the delay, I see from your screenshot that your order no. is 162. From the website orders list, order no. 162 does not have any information regarding the shipping address:
I’ve asked the developer to take a look and see if there was a problem with the order. Meanwhile, you can send me the shipping info to simone@iotex.io (Full Name, Country, City, Zip Code, address, email address and phone number for the courieer).
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Ticket ID 165. Thanks for the response.
Thanks for reaching out to me Zimne. I have sent you an email with my delivery and contact details. Can you please verify all received. Cheers
All received, I’ll update your order
Hi @zimne, My order still says processing with no tracking available?. At this stage I think I’d just rather you just refund my 41.9 USDT.
@TDoggy71 non EU orders are shipped by the team from the US. There was quite some delay lately due to the team being busy (we are working with outsourcing shipments to the SIM card manufacturer as soon as possible). @raullen can take a look (ord. #162)
Hi, order #167 here. They sent me tracking number 26th May but still haven’t received anything and no one know where is it. Anyone can help? @zimne
Hi, when you buy a SIM card on Autobahn.earth you already get a dataplan with 500Mb included.
You only need to top up when you are running out of data (you will soon be able to check the remaining volume of data for your SIM card soon). In general, with default settings of Pebble (1 data message every 5 minutes 24/7) 500Mb will last around 5-6 months.
When you buy a new data plan with the Top up feature, you must login with the same Metamask account you used to buy your SIM card (you should see your SIM card listed in the “My SIM Cards” section). However, as said above, you don’t need to top up if you just bought your SIM card: simply put it in your Pebble and follow the quick start guide at https://pebble.iotex.io
[Discourse post]
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Hi @cyneox
I just checked order #167 and it was correctly shipped.
You should have received an email from UPS with the tracking number, also check your spam folder.
I’ve checked the tracking and it seems the shipment got blocked somewhere, probably at the custom.
This can happen with UK shipments given that shipping from EU to UK is now considered “Export”, therefore invoice with the recipient tax id or national id must be included. If this data is not provided when you order, it’s possible that your package gets blocked at the custom check and you should contact UPS to provide your data.
I’ll send your tracking number in PM.
Angry issues dude haha ( remember Iotex team is building W3bstream among other things if they all concentrate on getting sims out to people in time there would be knowone building… I would say they are aware there are delay issues with it. I would also guess there going to start building out a team of employees who can promptly interact and resolve niggly issues like this. I hope you have a good Christmas TDoggy71
If you are interested in DePIN you can learn more about the latest developments in the sector and compare projects by visiting DePINscan. DePINscan powered by W3bstream and IoTeX is designed to empower intelligent investors in the DePIN sector.
My sim is almost out of data. Can I buy more data or do I have to buy another sim card. Hope I can just add data.
Thanks
Nate
Hi team
I bought a SIM card at autobahn on 26/12 and my order is 183 still being processed. The payment has been validated and I have not received any order confirmation email. Can you verify that you have received my order and that the sim card has been sent correctly?
