Lost coins on IoTube v5 cross-chain bridge

Archive Support
1

I withdrew IOTEX from coinbase to metamask wallet. When I used ioTube cross chain bridge to covert ERC20- IOTX to native IOTX on iotube, I selected Ethereum as the source block chain and IoTeX as the “destination” block chain. I selected "IoTex network (IOTEX-e) at the drop-down menu and selected max coins to covert. After do so, all the IOTEX coins in the metamask mask were lost. Please help.

2

Hello Steve,

Thanks for your writing in,
Could you please provide us your wallet address or bucket ID for a better checking?

Best regards,

IoTeX Support team

3

My metamask wallet address:
0x06d3050750449752aAA97e998F0ef040caCe74b0

4

transaction hash:
0xd374518633b7a3cf9eca171f3a88e0e9d56bb106b84a1e7d17e6d3043620eb62
0xab7fc77c4a24654dce641ee8c41f3903180bed5fb3e144f4c9cfbcb1a313e278

5

Hello Steve,

Thanks.
We will check and get back to you once have news,

Best regards,
IoTeX Support team

6

Hi Steve ,

Please take a look at this forum post to learn what happened,

how to get back access to your tokens and send them to ioPay:

Let me know if this clarifies your issue.

Best,

IoTeX Support Team

7

Before I lost the coins, I was able to connect MetaMask to the IoTex Network (IOTX). I did this by going to Metamask, go to settings, go to network, add network details, connect you MetaMask to IoTex network. I entered the new RPC URL: https://babel-api.mainnet.iotex.io/ for network details. After this, I opened ioTube v5 cross-chain bridge from iotube.org and connected to the MetaMask. I selected Ethereum as the source block chain and IoTex as the destination block chain. I lost all the coins in MetaMask when tried to convert to native IOTX in ioTube. I did not receive any wrapped IOTX.

I tried importing account in MetaMask without sucess. When I added a custom token to Metamask using the IOTX token contract address on Ethereum:

0x6fb3e0a217407efff7ca062d46c26e5d60a14d69. It shows “Tokens has already been added”.

What does this mean?

8

Hello Steve,

Thanks for your further details.
We will check with our devs team and get back to you as soon as possible.
Please kindly wait.

Best regards,
IoTeX Support team

9

It seems that the IOTEX was sent to tokensafe’s contract address: 0xc2e0f31d739cb3153ba5760a203b3bd7c27f0d7a. My transaction hash is 0xd374518633b7a3cf9eca171f3a88e0e9d56bb106b84a1e7d17e6d3043620eb62. Please help me recover the IOTEX.

10

The following link shows the proof of transaction:

11

You have your WIOTX (wrapped IOTX) in your wallet. IoTeXScan Transaction Hash | IoTeXScan. You will need to unwrap them, convert them from WIOTX - IOTX using Mimo Exchange mimo V2. Connect your metamask wallet you used to Mimo and convert them and you will be all set.

13

Thank you for your help. I was able to convert the coins back to IOTX.