Lost coins on IoTube v5 cross-chain bridge

[forumsupport]

Hi Steve ,

Please take a look at this forum post to learn what happened,

how to get back access to your tokens and send them to ioPay:

For those who have issues withdrawing IOTX from Coinbase

Many Coinbase users are having issues withdrawing their IOTX tokens from the Coinbase platform, trying to send them directly to their ioPay wallet. First of all, no worries: as long as you don’t delete the address from ioPay, your tokens are not lost. Please read more to learn how things work. In short IoTeX runs its own blockchain, where native IOTX tokens live. But there also exist IOTX tokens on Ethereum (ERC20) as well as on other blockchains. Coinbase trades ERC20 IOTX …

Let me know if this clarifies your issue.

Best,

IoTeX Support Team